AI-assisted coaching
What is the AI-assisted coaching?
Developed in close partnership with our Clinical Quality team, Coaching is designed to support your growth by making it easier to:
Reflect on what’s going well
Spot small, high-impact opportunities to level up
Get practical tips you can try in future sessions
Think of it as lightweight, self-serve guidance meant to complement existing training and best practices, and to help make metrics feel more actionable and useful in day-to-day care. This coaching is non-evaluative, and is simply meant to help you in the care you provide to patients.
How does AI-assisted coaching work?
Each week you will receive a new coaching report. The coaching report will have two sections: Areas you excel & Opportunities for growth. Each section will contain 1-3 suggestion points with descriptions. You will receive an email notification of your new coaching report each week.
During your first two weeks as you are ramping as a Nourish provider, you will receive a coaching reports and email notifications at the end of each day that you have appointments.
FAQ
Can I opt out?
Yes, you can opt out of AI coaching at any time by simply toggling the option off within the Metrics tab.
How does the AI coaching work? Where does it pull quotes from?
Our appointment transcription service (Zoom) converts the session to text in real time. This transcript is then used for both AI scribe summary and coaching feedback. We do not save any audio or video recordings of the sessions. The transcription captures speech verbatim, so quotes are pulled directly from the transcripts. The transcripts are then synthesized by AI and evaluated with guidance created by our CQMs and clinical team. The AI then generates the suggestions you see each week. Each week's feedback is specific to only the sessions that occurred that week.
How can I take action and practice to improve based on the coaching?
Try out Nourish's session simulation tool to practice and try out some of the feedback.
The AI-assisted coaching provided feedback that I wanted to flag. What should I do?
AI can make mistakes despite the guardrails in place. If you have feedback that you would like to share, please fill out this AI-Assisted Coaching Feedback form or email support@usenourish.com.