Working with our Customer Experience Team (CX)

Our stellar Customer Experience team is here to support both providers and patients (aka customers) to ensure an excellent experience. Reach out to the CX team when you have a patient-specific question that warrants patient and/or external care team outreach.

The CX team can help you and your patients with the following:

• Patient referrals

• Patient transfers

• Fee Waivers

• Lab / Medical Records Requests

• Patient insurance & billing questions (Patients can use our online coverage calculator for an estimate on benefits and visit limits. For specific benefit details, patients should be directed to call the Member Services number on the back of their insurance card.)

The CX team can be reached at support@usenourish.com or in the chat. In your email, please include the patient’s Healthie URL. The Healthie URL is simply the URL for the patient’s Healthie profile. Alternatively, you can include the Patient Profile URL from within the Provider Portal.

You can expect a response from our CX team within 1 business day.

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