How Patient Matching Works at Nourish

At Nourish, we know that flexibility and compensation are what you value most about working here—you have full control over your schedule and the ability to do meaningful work with strong earning potential. These are core strengths of our platform, though they do come with some tradeoffs, including occasional variation in caseload. Fluctuation in scheduling is normal in outpatient telehealth, especially in a model like ours where patients choose their provider, but we know that kind of uncertainty can be stressful. Our goal is to make scheduling as fair, transparent, and dependable as possible while giving you more visibility into our patient matching system and greater opportunity to be matched with patients based on behaviors within your control. To achieve this, we're making thoughtful adjustments to better balance patient appointments across our growing RD team and incorporating performance-based metrics into our matching algorithm to recognize exceptional patient care.

Our matching algorithm considers several factors to create lasting patient relationships:

Core Matching Factors:

• Patient condition/specialty alignment

• Patient age (e.g., pediatrics)

• State licensure

• Your total availability + caseload goal

Performance-Based Factors:

• Retention rates (30, 90, 180, and 365-day, excluding patients lost due to denied claims)

• Provider NPS (patient feedback

• We want to recognize providers who consistently deliver excellent care because it supports our shared mission of helping patients live healthier, longer lives. This isn't about limiting opportunities—all providers continue to receive new patient opportunities, and patients ultimately choose their provider—we're simply ensuring that providers who consistently deliver impactful care have increased visibility in our matching process.

• Your provider portal shows retention dials for 30, 90, 180, and 365 days that track how well you're keeping patients engaged over time. Your goal is to move all dials from red (below target) to light green (at target) or dark green (above target). We track multiple timeframes because they tell different stories about your patient care—30-day retention shows if patients engage early (typically 2-3 appointments), while longer timeframes show if they stick with their nutrition journey. If patients consistently come for a few sessions but then drop off, you'll see strong short-term numbers but weaker long-term retention. We also consider your patient NPS scores to ensure patient feedback is meeting expectations.

• These targets aren't arbitrary—they're based on actual performance data from all Nourish providers, so you're being compared to your peers. We look at your overall averages and account for normal fluctuations like seasonality. All timeframes are weighted equally, and if you're new and don't have data yet for long term retention, those missing metrics won't hurt you. The stronger your performance across these dials, the more often you'll be shown to patients during the matching process. However, since patients ultimately choose their provider based on your profile and bio, we can't guarantee specific patient volumes—but better metrics do increase your opportunities.

• Patients ultimately select their RD based on the provider profile, which is why elements like your bio, video, licensure, and approach to care all matter. We offer a variety of trainings to help you optimize your profile and put your best foot forward with patients:

  • How to create your provider video

  • Writing a high-quality provider bio

  • Selecting your Profile Picture

  • Selecting Specialties

• We also offer higher session rates (25% more per session) for patients you bring to Nourish!

  • Patient Referral Program

• If you are looking to improve your patient retention, we highly recommend leveraging your CQM for support. You can see who your CQM is in the "Metrics" tab of your portal and reach out to them via email. You also have access to 1:1 coaching, resources, and personalized support from our Clinical Quality team. You can start by accessing our clinical quality trainings:

  • Improving Patient Retention

  • First Appointment Checklist

  • Follow-up appointment Checklist

  • Lunch & Learn Presentations

• Availability and licensure are key components to scheduling, so make sure to maximize your availability, apply for high-priority licenses (e.g., Oregon) and add additional (reimbursed) red state licensures, if desired.