Provider Portal

The Provider Portal is Nourish's proprietary EMR and serves as the central hub for most of your daily clinical tasks, including charting, patient messaging, meal logging, and more.

Access the provider portal here. On the login page, enter your Nourish Gmail address, and you will receive a 6 digit code sent to your Nourish Gmail. Always use the most recent code to log in. Once logged in, you should have full access to the portal!

Navigate within the Provider Portal using the tabs on the left hand side of the page.

(Our brilliant design team is always making visual improvements. If your portal looks slightly different than the videos below, that's ok! Content will be the same, you're just seeing the new and improved design.)

On the Home page, you will see a running list of all scheduled appointments by day. Simply click the arrows next at the top right of the Appointments section to toggle between days, or, click the calendar icon to select a specific date. To hide cancelled appointments, simply toggle on "Hide cancelled appointments" to view only occurred appointments.

Individual appointment line items display the scheduled date and time, patient name, and appointment type (initial vs. follow-up). 20 minutes before the appointment is set to begin, a "Join Zoom" button will populate, which you can use to join the session.

After the session has occurred, flags within the appointment line will alert you to whether a chart note, session status, or session duration is needed. Open the chart note directly from the appointment line item by clicking the orange chart icon, and set appointment status and duration by clicking the "open tab" icon that appears when hovering over the appointment line item.

Above the Appointments section, red notifications will also alert you to any outstanding action that is needed to close out sessions, such as signing and locking chart notes.

Within the Patients section, you can view all active and archived patients. Next to each patient, you will see the occurred session count and the last appointment status. You can sort patients by the date of their next scheduled session. For patients who do not have a follow-up session scheduled, you can utilize the Nudge feature, which allows you to quickly send a customized message to the patient, prompting them to schedule with you.

Tags allow you to identify / group patients by a specified condition. To manually add a tag, click Manage Tags at the top-right. Simply type the desired tag verbiage, then click New Tag: "..." to save. Then, add the tag to the desired patient by clicking the three dots within the patient's line item, and Edit tags. From the three dots within a patient's line item, you can also copy the patients email address, or, archive the patient.

To view individual patient profiles, simply click the patient's name to open the patient's profile.

• Within Appointments, join your next appointment, view future and past appointments, and see a summary of a patient’s journey with Nourish.

• Within Profile, view and edit supplemental information such as preferred name, pronouns, emergency contact, conditions, and sign-up details.

• Within Insurance, view patients' insurance policy and the status of past claims. Use this information to inform the patient’s care plan and help answer quick patient questions, but direct detailed questions to support@usenourish.com.

• Within Documents, see the progress of intake form completion, and view patient uploaded documents.

• Within Care Team, view active and archived external care team members.

• Within Logs, see activity / meal log history.

• Within To-do List, see active, completed, and deleted goals. Manage goals within.

• Within Outcomes, view outcomes data and history. Update outcomes within.

Within Messages, you can view chat history and message patients. For ease of use, flag priority conversations by clicking the flag icon within, then toggle the Filter for flagged messages toggle at the bottom to view only prioritized conversations. Within conversations, click the information icon to view and access patients' profile data.

You can also set your personal chat status to shape patients' response time expectations.

• Where do my patients access messaging?

  Messaging can be accessed directly in their Patient Portal, under the “Messages” tab. It can also be accessed in the “Messages” tab in the patient-facing app.

• When am I expected to respond to patient messaging?

  You can think of patient messaging as a replacement for patient email with additional enhancements. You are not expected to answer messaging outside of your normal hours, and can set that expectation when discussing communication with your patient in your first session.

  Best practice is to check your messages each day you see patients, but if you’re able to respond sooner it will be an improved patient experience! We’ll let the patient know when they message you outside of typical business hours, so that they know not to expect an immediate response.

• How will I be notified of patient messages?

  You will receive an email about any messages you receive that you have not already read directly in the Provider Portal, as will the patients! You will also see an orange dot on the “Messages” tab when you have unread messages.

• What should I do if a patient wants to cancel or reschedule through messaging?

  You can direct them to cancel or reschedule within the “appointments” tab in their Patient Portal.

• What should I do if a patient requests to switch providers through messaging?

  All you need to do is email your patient this link for them to select a new dietitian.

• What should I do if a patient has other support-related questions through messaging?

  As always, with any questions you think require support assistance, just direct the patient to reach out to support@usenourish.com!

• Is messaging HIPAA compliant?

  Yes!

• Can I send images and attachments through messaging?

  Yes! Both you and your patients can send images and attachments through this new messaging tool.

• What should I do if a patient is messaging me an emergency situation?

  When patients first view the messaging feature, they’ll see the text shown in the image below, reminding them to be respectful of their provider's time and dial 911 if it’s an emergency. You are not expected to respond to emergencies through the messaging feature. If you see a message that is cause for concern, follow the typical emergency escalation procedures.

Within Logging, you can:

• View a list of all of your patients that are using the Nourish meal logging app

• View most recent logs from all of your patients

• View a specific patient’s meal and symptom logs and all associated content

• Write comments or include a reaction on a patient’s meal logs

• Mark patient’s logs as reviewed

Within Resources, you can view both internal and patient-facing resources. Internal resources include the Nutrition Care Manual, Clinical Reference Guides, Care Pathways, and more. Patient-facing resources are Nourish developed and branded resources that can be shared with patients to grow their nutrition knowledge base.

To share a patient-facing resource, simply hover over the desired resource, click the share icon that appears, search for the patient by name, email, or patient ID, then share.

We recognize that not every educational need is addressed with our handouts.  Therefore, we allow you to augment these with resources from authoritative sources (American Heart Association, American Diabetes Association, NEDA, etc.). Please do not share resources from telehealth organizations that provide services similar to Nourish.

Through Nourish, dietitians have access to the Nutrition Care Manual (NCM). Login information and access instructions for the NCM can be found within Resources.

Nourish has partnered with recipe content creators to offer 500+ recipes that have been chosen and vetted by our very own Clinical Quality Managers! Recipes are complete with macros / nutritional values, ingredients, and cooking instructions!

You can recommend specific recipes to your patients directly within your Provider Portal. If the recommended recipe matches the patient’s food preferences, it will show up in their “Today’s picks” section (immediately, or the following day if the patient has already reviewed 5 recipes for that day). And, the recommended recipe(s) will also be marked with a “Recommended by” tag on the main recipe detail page, if the patient happens to stumble upon the recipe organically.

Below is an overview of the patient experience when interacting with recipes (and, our Apple Health integration!)

Within Meal Planning, you can leverage an AI-powered meal planning tool to generate meal plans that can be edited and shared with patients.

This tool is powered by AI, so the output may not always be perfect. Please be sure to apply your clinical judgement to any meal plan that you share with a patient. If you generate a meal plan with an issue, you can always try tweaking the prompt(s) and generating again for a better result. With this meal planning tool you can:

• Specify the frequency of meals and snacks you’re looking for (e.g., lunch, dinner, 2 snacks)

• Provide meal plan type (e.g., Mediterranean, low FODMAP)

• Provide patient preferences (e.g., high protein, easy to cook)

• Account for dietary restrictions (e.g., dairy-free, peanut allergy)

• List specific ingredients in each meal

• List macro content with each meal

• Edit the content to incorporate RD expertise or additional patient needs

• Download a pdf of the meal plan

Within Profile, you can customize data such as your provider bio, specialty selections, scheduling preferences, active licensure, and more. Settings can be adjusted at any time.

For specific instructions on setting up your Provider Portal, please refer to this training.

Within Metrics, you can view your personal session, referral, and outcome metrics.

Session metrics include appointment type (initial vs. follow-up) by week and month, average number of weekly appointments, percent of patients with health outcomes reported, and your average NPS rating. Patient feedback and patient retention scores are also visible.

For additional information on metrics and performance expectations, view this training.

Referral metrics capture patients you bring to Nourish and patients referred by your claimed external providers. Remember, you'll receive a 25% session bonus for every occurred session your referred patient has, regardless of whether they see you or another Nourish provider!

Outcomes metrics provide visibility into how your patients are progressing towards their health goals. Outcomes metrics are classified as General Health, Diabetes, Weight Management, Gut Health, Eating Disorder, and Heart Health.

For additional information on collecting outcomes, please refer to this training.

At the bottom left of your Provider Portal, you will see the Refer patients, get paid! section. Here, you can copy your unique referral link by clicking "your unique link". You can also access the Referring Provider Submissions form by clicking "here".

Additional information on our patient referral bonus can be found here.

The bottom left side banner within your Provider Portal serves as a placeholder for a few helpful links.

• RD Community links to the Nourish RD Community Slack.

• Tech Feedback links to our Tech Feedback channel, where you can relay feedback on Nourish products to our Engineering, Product, and Design teams.

• Help Center links to our Help Center, where trainings, policies, and procedures live.

• Add a Patient allows you to schedule appointments for new patients directly from the Provider Portal! Review the below training demo for a tutorial.