Where do I go with questions?

There will be times where you have questions or need additional support, and we’re here to help! Please carefully review the following instructions on where to direct various types of questions.

Slack is where we share company-wide announcements and collaborate with our clinical community. Check out the guide below for a summary of how to most appropriately use each Slack channel.

Our stellar Customer Experience team is here to support both providers and patients (aka customers) to ensure an excellent experience. Reach out to the CX team when you have a patient-specific question that warrants patient and/or external care team outreach.

The CX team can help you and your patients with the following:

• Patient referrals

• Patient transfers

• Scheduling Sessions

• Lab / Medical Records Requests

• Patient insurance & billing questions (Patients can use our online coverage calculator for an estimate on benefits and visit limits. For specific benefit details, patients should be directed to call the Member Services number on the back of their insurance card.)

The CX team can be reached at support@usenourish.com or through the chat feature in this Help Center. In your email, please include the patient’s Healthie URL. The Healthie URL is simply the URL for the patient’s Healthie profile. Alternatively, you can include the Patient Profile URL from within the Provider Portal.

You can expect a response from our CX team within 24 hours.

Our onboarding team is here to support you from the day you sign your offer letter to your first few weeks with Nourish! You can reach out to onboarding@usenourish.com for help with:

• Credentialing Onboarding

  • NPI, Texas Licensure & Jurisprudence Exam, Professional Liability Insurance, CAQH

  • Medicare Credentialing

• Credentialing Status

• “Red” State Licensing

• Setting Up Nourish Systems

  • Gmail, Slack, Healthie, Provider Portal, Nourish Calendar

• New Hire Trainings

Nourish's Clinical Quality team is here to equip you to provide clinical-grade, high-quality care. CQMs provide guidance on:

• Nourish’s Clinical Philosophy & Standards of Care

• Expectations for Nourish RDs

• Selecting Specialties

• Caseload Management

• Chart Note Best Practices

• Case Review & Collaboration

  • Take advantage of weekly CRC meetings and Clinical Quality Office Hours! (Full schedule on Nourish Group Calendar)

• Individual Performance Metrics / Advice

  • Improving retention, reducing cancellations / no-shows

The People Team is here for all things human resources. Questions on benefits, compensation, and PTO/ Sick / Holiday time can be directed to people@usenourish.com!

Our exceptional team of dietitians truly sets Nourish apart. Know someone who would be a great addition to our team? Reach out to onboarding@usenourish.com with your referral!

When patients have questions about their insurance coverage, you can direct them to use our online coverage calculator for an estimate on benefits and visit limits. For more specific benefit details, patients should call the Member Services number listed on the back of their insurance card and inquire about “Medical Nutrition Therapy”.

Patients should not be instructed to reach out to support@usenourish.com for insurance benefit estimates, as there is no information to share supplemental to our coverage calculator. That being said, patients are welcome contact support@usenourish.com for questions relating to insurance claims.

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