Frequently Asked Questions
Where to Access Insurance Cards
You can find and download your insurance cards directly from your insurance carrier’s website. If you do not have your Member ID (needed to sign into ...
Open Enrollment & Qualifying Life Events
Open Enrollment Dates: Medical : Spring 2025; Effective Date 05/01/2025 Dental, Vision, Supplemental Plans ; 09/17/24-09/26/24; Effective Date 11/01/2...
Income Withholding | Wage Garnishment
If you work fewer hours and your earnings aren’t enough to cover the cost of your insurance premiums, any outstanding payments will be deducted from y...
What happens to OneMedical memberships after leaving JustWorks?
Upon leaving the JustWorks program, any individual memberships will remain active for 90 days post-termination date . Prior to the termination date, ...
What happens if my pay does not cover premium costs?
If you work fewer hours and your earnings aren’t enough to cover the cost of your insurance premiums, any outstanding payments will be deducted from y...
How to review your benefit elections
All elections for the 2024 calendar year can be found in JustWorks under You > Benefits 2025 elections will live in ADP, details to come.
How to find Providers through Aetna
The pdfs attached outline how to find providers in the Aetna network. A reminder that PPO = All employees who reside in MO, MT, VT & WI and OAMC =...
What if I am currently receiving care from a provider who is now out of network?
Transition of Care Applies if you are currently receiving care from a provider in your current health plans network (may not be in Aetna’s network). Y...
Full-Time Employment and Benefits Eligibility Policy
Full-time employment is defined as maintaining a workload that meets or exceeds 15 session hours with patients per week on average. Employees meeting ...