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Ongoing RD Expectations

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The following are ongoing expectations for all Nourish dietitians. Please carefully review and ensure continuous compliance for optimal patient and provider experience.

  1. Make sure the following are up to date:

    • All profile fields: your bio, specialties, styles, age range, and languages (to optimize patient matching).

    • Your calendar availability and scheduling settings (to optimize scheduling) — give as much availability as possible! It helps us build your practice.

  2. Review Intake Paperwork

    • Review patient intake paperwork to come prepared for the visit. Understand their reason for visit / goals and medical history to minimize duplicative questions in session.

    • Transfer the patient to another provider if you feel you are unable to provide adequate care for whatever reason.

  3. Update Appointment Status

    • Update the status of the appointment by the end of the work day.

  4. Complete, Sign, and Lock Chart Note

    • Notes should be completed and signed within 48 hours.

    • Be sure to fill out Appointment Note Summary section to email any discussed follow-up notes and resources to the patient.

  5. Use Nourish Tech with Patients

    • Encourage patients to download and use the Nourish app or web portal. Use the relevant patient-facing features in the provider portal yourself.

  6. Care Coordination

    • Update the Care Team to Fax Note and communicate with external providers as relevant.

  7. Monitor Patient Communications

    • Respond to patient communications within one business day.

  8. Monitor Nourish Announcements

    • Stay up to date on Nourish updates via Slack and the Nourish email newsletter. Be sure to check Slack and email every day that you are seeing patients.

  9. Leverage the Nourish Community

    • Do research as relevant and utilize Nourish resources.

    • Discuss cases in CRCs, Slack channels, and Office Hours to help improve your care.

    • Transfer the patient to another provider if it’s not a good fit.

  10. General Expectations

    • Maintain and keep in good standing dietetic registration with CDR, Texas state licensure, and additional state licensures for any red states in which you see clients.

    • If opting-in for full-time benefits, maintain a caseload goal of at least 15 and enough availability to meet this minimum.

    • Have ownership over your practice! Retain patients well, bring patients to Nourish.

    • Maintain professionalism on all internal and external calls. Be on time with video on for all scheduled appointments/meetings. Conduct sessions and meetings in a HIPAA compliant environment with an appropriate background and dress.

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